Terms and Conditions
These Terms and Conditions (the “Agreement”) are made between Luxe 360 Booths™ (“we”, “us”, “our”) and the Hirer (“you”, “your”), the person or entity booking a photo booth or related services. By booking any services with us, you agree to be bound by these Terms and Conditions.
This is a blanket contract for consumers and corporate clients drawn up by Markel Law for FSB Member – Luxe 360 Booths™.
1. Booking and Payment
1.1 Booking Process: To secure your booking, a completed booking form and contract must be submitted. The booking is only confirmed once the deposit has been paid, and the signed contract has been received by Luxe 360 Booths™.
1.2 Deposit and Payment: A non-refundable deposit is required at the time of booking to secure your event date. The full balance must be paid 14 days before the event. If the full payment is not received by this time, we reserve the right to cancel the booking.
1.3 Additional Charges: Any additional services or changes made after the initial agreement may incur additional charges. These will be agreed upon in writing.
1.4 Quotes are valid for 7 working days and subject to availability.
2. Cancellations and Refunds
2.1 Cancellation by Hirer: If you cancel the booking, no refund is applicable unless goodwilled by us. This includes the deposit. This is due to our allocation of staff and potential loss of business on your booked date.
2.2 Cancellation by Luxe 360 Booths™: If we need to cancel due to unforeseen circumstances such as equipment failure or force majeure, we will first offer a substitute booth. If declined, a full refund (minus the deposit and a £60 admin fee) will be issued. We will not be liable for any other costs incurred.
2.3 Incorrect Details: If the Hirer provides incorrect booking details, we are not liable. Changes are subject to availability and may result in the funds being held as account credit only.
3. Insurance and Liability
3.1 Liability: Luxe 360 Booths™ is not responsible for injury, loss, or damage during the event unless caused by our negligence.
3.2 Insurance Coverage: Our services are fully insured for public liability. For ‘drop-off’ or unstaffed hires, the Hirer assumes full responsibility for the safety and security of equipment.
3.3 Insurance Documents: Due to significant fraudulent activity in the events industry (notably involving Stephen Owens Vanderberg/Funkytown Discos), we only provide insurance and compliance documents directly to venues and not to clients.
4. ID and Documentation
4.1 Requirement: Valid identification may be requested. Failure to supply ID may result in a refundable damage deposit being required.
4.2 Unattended Equipment: Where booths are left unstaffed, responsibility lies with the Hirer and a damage deposit will apply unless alternative insurance is evidenced.
5. Booth Placement and Security
5.1 The booth must not be positioned near exits, bars, or high-traffic areas. We will advise on suitable positioning but are not responsible if an ideal space is unavailable.
5.2 Outdoor Events: Must have a stable, level surface, access to power, and a weatherproof covering. If any of these are missing, we reserve the right to cancel without refund.
5.3 Access Restrictions: Any obstacles including steps, kerbs, or gravel that prevent easy access must be disclosed in advance. Failure to do so will incur a £100 surcharge, and we reserve the right to cancel without refund.
5.4 Set-Up Time: A minimum of 30 minutes is required for unloading, plus the setup time detailed in your booking form. Delays due to poor access or venue restrictions are not our responsibility.
5.5 Late Set-Up or Delays: If access or contact at the venue is not provided promptly, resulting delays will reduce hire time and are not eligible for compensation.
5.6 Parking and Additional Fees: Any ULEZ charges, tolls, parking fines, or PCNs incurred during your event are chargeable to the Hirer.
6. Special Terms for the Luxe Magic Mirror
6.1 The Luxe Magic Mirror flight case is approximately 6ft high, 2ft wide, and weighs 100kg. For health and safety and insurance reasons:
- Customers or venue staff cannot assist with carrying or moving equipment.
- The venue must have suitable access, including:
- No stairs/kerbs without ramps.
- No gravel or uneven surfaces.
- A lift large enough to accommodate the mirror if not on the ground floor.
- A nearby, safe unloading area.
6.2 Where unsuitable access is not disclosed in advance, one of the following will apply:
- The booking will be cancelled with no refund.
- The mirror will be replaced with a standard selfie booth, subject to availability.
- Or, a third staff member will be sent at an additional cost of £30 per hour, covering:
- 90 mins setup
- 90 mins dismantle
- Duration of event
6.3 Any time required to resolve access issues at the venue will come out of your allocated hire time. No refunds or compensation will be offered for time lost.
7. Changes to the Event or Booking
7.1 Any changes to the date, time, or venue must be requested at least 14 days prior to the event. Approval is subject to availability and may incur charges.
7.2 We reserve the right to make service substitutions or adjustments due to unavoidable issues. If necessary, we will offer alternatives or credit, minus deposit and admin fees.
8. Hirer Responsibilities
8.1 You must ensure a clean, level, and safe area for setup with adequate access, supervision, and toilet facilities nearby.
8.2 Any damages to our equipment—including booths, props, lighting, cables, or accessories—caused by the Hirer or their guests will be fully chargeable. If not settled promptly, we reserve the right to pursue the matter via the Small Claims Court.
9. Late Payments (Invoice/Credit Terms)
9.1 Where credit or invoice terms have been agreed in writing:
- Payment must be made within the stated timeframe and within 7 business days of an invoice being sent.
- If late, a charge of £10 per day will be applied for administration and credit interest until payment is received in full.
10. Photo Booth Usage
10.1 Booths must be used responsibly. Misuse or dangerous conduct may result in the service being withdrawn with no refund.
10.2 Luxe 360 Booths™ reserves the right to use event content for promotional purposes unless requested otherwise in writing.
10.3 For events involving our trademarked booths, third-party photography or videography is not permitted unless authorised in writing.
11. Force Majeure
Neither party is liable for circumstances beyond control, including weather, pandemics, transport strikes, or legal restrictions. In such instances, cancellations will be converted into account credit, not refunded.
12. General Terms
12.1 These Terms constitute the full agreement between both parties.
12.2 Any amendments must be made in writing and agreed by both parties.
12.3 UK law shall govern this Agreement.
13. Alcohol, Behaviour & Safety
13.1 We reserve the right to deny use of the booth to intoxicated or aggressive guests.
13.2 Any threatening behaviour will result in immediate termination with no refund.
13.3 In venues such as nightclubs, we reserve the right to use breathalysers or coordinate with venue security to manage risk.