These Terms and Conditions are made between Luxe 360 Booths™ (“we”, “us”, “our”) and the Hirer (“you”, “your”). By booking our services, you acknowledge that you have read, understood, and agree to these Terms.
1. Booking and Payment
1.1 Booking Confirmation
A completed booking form and signed contract are required. Bookings are confirmed only when the booking fee is received.
1.2 Booking Fee
A non-refundable booking fee is required to secure your date. This covers administration, scheduling, and resource allocation. The remaining balance must be paid 14 days before your event.
1.3 Additional Charges
Changes or additions after booking may incur extra charges, which will be agreed upon in writing.
1.4 Quote Validity
Quotes are valid for 7 working days and subject to availability.
2. Cancellations and Refunds
2.1 Cancellation by Hirer
Booking fees are non-refundable. Other payments are refundable only at our discretion.
2.2 Cancellation by Luxe 360 Booths™
If we cancel due to unforeseen issues (e.g., equipment failure), we will:
Offer a substitute booth or
Issue a refund minus the booking fee and £60 admin fee
We are not liable for any other incurred costs.
2.3 Incorrect Details
You are responsible for providing correct event details. Changes are subject to availability. If changes can’t be accommodated, your payment may be held as credit.
3. Insurance and Liability
3.1 Liability
We are not liable for injury, damage, or loss unless due to our negligence.
3.2 Unattended Hires
You assume full responsibility for equipment left unattended (drop-offs).
3.3 Insurance Documents
Will be provided directly to venues upon request, not to Hirers.
4. ID, Wi-Fi, and Unattended Equipment
4.1 Identification
Valid ID may be required. If not provided, a damage deposit may be requested.
4.2 Wi-Fi Requirements
A dedicated, non-public Wi-Fi connection is required for GDPR-compliant sharing.
5. Booth Placement, Access & Outdoor Use
5.1 Contact Beforehand – Not a Guarantee
If you wish to place the booth outdoors or in a specific area, you must contact us beforehand.
However, sending videos or photos does not guarantee suitability. The setup area must be assessed in real-time on the day, as venue layouts can change (e.g., DJ tables or drinks walls appearing unexpectedly).
Final decision rests with our operators on the day. Their judgment is based on safety, surface, space, and weather — even if it appears dry or sunny.
Arguing with operators is not permitted. Sudden weather changes can damage equipment.
5.2 Outdoor Booth Conditions
Outdoor booths must:
Be in a three-sided waterproof marquee or tent
Be on flat, level, stable concrete or flooring
Be free from dirt, dust, and water hazards
Have safe, dry, outdoor-rated power access
If conditions are not met, we reserve the right to cancel setup or move the booth indoors. No refunds will be given.
5.3 Access Restrictions
Obstacles such as steps, kerbs, or gravel must be disclosed in advance. If not:
A £100 surcharge applies
We may cancel the booking with no refund
5.4 Setup Time
Allow 60 minutes to unload plus setup time detailed in your booking. Delays caused by venue access or layout are not our responsibility.
5.5 Late Access or Delays
If we are delayed due to lack of venue access or contact, this will reduce your hire time. No compensation will be given.
5.6 Parking & Additional Fees
You must cover all parking, tolls, ULEZ/CAZ, and PCNs incurred on the event day or the following day (for overnight returns).
6. Special Terms for the Luxe Magic Mirror
6.1 Access Requirements
The flight case is approx. 6ft high, 2ft wide, and weighs 100kg.
Due to health and safety:
Neither customers nor venue staff may help move equipment
Venue must provide:
No stairs/kerbs without ramps
No gravel or uneven surfaces
Lift access if not on the ground floor
A safe unloading zone nearby
6.2 Undisclosed Access Issues
If unsuitable access is discovered on the day, we may:
Cancel with no refund
Replace the mirror with a standard selfie booth (if available)
Or send a third staff member at £30/hour, covering:
90 min setup
90 min takedown
Event time
6.3 Time Lost Due to Access
All delays related to venue access reduce your hire time. No refunds apply.
7. Changes to Event or Booking
7.1 Changes by Hirer
Must be requested at least 14 days prior. Changes are subject to availability and may incur fees.
7.2 Changes by Luxe 360 Booths™
We may adjust services in unavoidable circumstances. If so, we’ll offer alternatives or credit, minus your booking fee and £60 admin charge.
8. Hirer Responsibilities
8.1 Ensure the setup area is clean, safe, level, and near toilet facilities. We are not responsible for poor aesthetics chosen by the venue.
8.2 Damages caused by guests, venue staff, or third parties will be charged to you. Failure to pay may result in legal action (Small Claims Court).
9. Late Payments
9.1 If payment terms are agreed in writing:
Payment must be made within the stated timeframe and no more than 7 working days from invoice date.
Late payments incur £10 per day interest and admin fees.
10. Booth Usage and Content
10.1 Booths must be used responsibly. Dangerous or abusive behaviour may result in immediate service termination with no refund.
10.2 We may use event content for marketing unless you request otherwise in writing before the event.
10.3 Events involving our trademarked booths may not be filmed or photographed by third parties without written permission.
11. Printing & Connectivity Issues
11.1 If printing fails due to Wi-Fi issues, blackspots, or technical faults, we will:
Post affected prints and your guestbook the next working day
You agree this is a satisfactory resolution and will not leave negative public feedback, provided this remedy is fulfilled.
12. Force Majeure
Neither party is liable for failure to perform due to unforeseen events (e.g., extreme weather, pandemics, legal restrictions, transport strikes).
If cancellation occurs, bookings will be converted to account credit, not refunded.
13. Alcohol, Guest Behaviour & Safety
13.1 We reserve the right to deny booth access to intoxicated or aggressive guests.
13.2 Threatening behaviour will result in immediate termination of service with no refund.
13.3 In nightclub or high-risk environments, we may use breathalysers or coordinate with venue security.
14. General Terms
14.1 These Terms constitute the entire agreement.
14.2 Changes must be made in writing and agreed by both parties.
14.3 This agreement is governed by UK law.